Hey there! Ever had one of those moments where you just wanted to chat with someone about a product, but all you got was an automated reply? Yeah, we’ve been there too. That’s why at Sneakloomy, we do things a little differently. Our founder, Jamie, still replies to emails personally—no bots, no scripts, just real conversations.
Honestly, it started as a small thing. Back in 2018, Jamie would stay up late answering customer questions herself. Fast forward to today, and that personal touch is still at the heart of what we do. Whether you’ve got a question, a suggestion, or just want to say hi, we’re all ears.
You’ve got options! Here’s how to reach us:
Fun fact: Last month, we helped a customer in Tokyo track down a rare pair of sneakers at 3 AM our time. Why? Because we genuinely love what we do.
Here’s the thing—we’re not perfect. Sometimes a package gets delayed, or a size runs out. But when that happens, we want to know. Your feedback? It’s like gold to us. In fact, our best-selling product last year came straight from a customer’s idea.
So go ahead, tell us what’s on your mind. Got a wild idea for a new design? Think our shipping could be faster? We’re listening. And who knows? Your email might just end up changing the game for Sneakloomy.
P.S. If you’re wondering about the name—it’s a mashup of “sneaker” and “gloomy.” Why? Because Jamie started the company on a rainy day in her tiny apartment. The rest, as they say, is history.
