You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled. In such cases, you may return the item(s) upon receipt following our standard return procedure outlined below.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.
To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. We will provide you with detailed return instructions and, if applicable, a return shipping label. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing of the refund depends on your payment provider's processing time.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the refund hasn't been processed. Some financial institutions may require additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If the issue persists, contact us using the information provided in the "Contact Us" section below, and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Sneakloomy
Address: 3564 Heritage Road, Fresno, California
E-Mail: [email protected]
Phone: +1209-240-2895
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
